Why Location Based Services Aren’t Nearly As Annoying As You Think They Are
Friday, April 9th, 2010It seems there are three camps right now when it comes to location based services like Foursquare, Gowalla, and Whrll: those who don’t know what they are, those who use them and see value, and those who think they are an annoyance – a fad that just takes up room in one’s precious social stream. I am of the belief that LBSs (almost as awkward to say or type as the ROUSs) provide value to both brands and consumers, even if they do so in a way other than what the founders originally intended.
There has been a great deal of chatter about LBSs over the past few months, especially after Foursquare and Gowalla went at it for the public’s love and attention at SXSW in March. Amidst all of this buzz, I was fortunate enough to attend an Ad Club event where Dennis Crowley, one of the founders of Foursquare, spoke about his company’s journey. Dennis, along with co-founder Naveen Selvadurai, built Foursquare (which is really a reincarnation of the Google-killed Dodgeball), wanted a way to keep up with what their friends were doing on the weekends. So they built a system that let people “check-in” to locations, automatically alerting a list of contacts to their whereabouts. As the number of users and venues signed up with Foursquare increased, cafés started offering free coffee to those who check-in the most, users started showing off their “badges,” and restaurants started learning where their clientele were going before and after their meals. Through a series of [awesomely genius] discoveries by the developers, the venues, and the user base, the service now acts as a conduit between venues and consumers; it’s like a virtual membership card – without taking up more space on our key-rings.
I can certainly understand, however, why some of my tech savvy friends still wish 4sq and the like never came to be. In doing what startups do to promote their new service, LBSs are integrating with Twitter and Facebook streams. It’s free promotion. Normally this isn’t a big deal. One Tweet here, one status update there. But with the LBSs, what was originally intended to be shared with your close group of friends is now being broadcast to all who follow you on Twitter – which has come to include professional and social contacts. It’s a catch-22 of viral-ness.
I think eventually those using LBS’s will realize they need to opt not to share every single check-in with their social stream. Personally, I share only those which I would have Tweeted about anyway (I’m in London…I’m at the game…I’m the mayor of CVS ’cause I’m a hypochondriac…ok, maybe I should tone it down a bit myself). And until the volume of context-less irrelevant check-in updates diminishes, maybe LBS’s will still have a stigma about them.
But if you’re one of the naysayers, I implore you to look beyond the quasi-spamming and give it a try. The badges and mayorships seem petty at first. But brands and venues will continue to reward users for checking in. If you’re someone who likes to play with data, I suggest you check out the APIs being provided by these services. There is so much we can do when we have a better understanding of where people are going and when (especially combined with some of that open government data I was talking about a couple weeks ago). And if you’re into sharing more than just the fact that you’ve checked in (tips, photos, etc.), it turns out LBSs are for you.
And who knows, maybe your competitive spirit will inspire you to become mayor of your local taxidermist. Now THAT would be Tweet-worthy.








